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Privacy Policy

In Sky High Aviation Services S.A.; we are committed to the security, privacy and confidentiality of the personal information of our passengers through the website


We guarantee that we have implemented the necessary measures to ensure that your information will be used exclusively for the purpose of providing and delivering quality service to passengers aware of their interests and needs.


This is why it is important to us that you are aware of our Privacy Policy and how we handle the personal information you provide to us.



Information we collect


We obtain information about you through a variety of channels:

  • When you visit our website

  • When you contact us via telephone, email, social networks

  • When you make a flight reservation, we ask you for your date of birth and gender, for

  • Secure Flight purposes.

  • When you use our services at airports or our facilities.

  • Sky High Aviation Services S.A.; will not sell or share any of the above information unless required to do so by a competent authority, however, we will use the information provided to communicate with customers.

  • Information related to credit card purchases through the use of this website will only be used to complete the specific purchase for which the information was provided.

  • We do not request any other sensitive personal information online, but if you provide us with any other sensitive personal information by telephone, email or otherwise, we will treat such sensitive personal information in accordance with this Privacy Policy.

  • How We Use This Information

  • We may use the information we collect about you to provide the services you request and to administer our website and records, as well as to help us improve these services.

  • The following are examples of how we may use your information:

  • When we process an airline ticket for you.

  • Therefore, we may contact you if we need more information or if there are changes to our

  • flights.

  • In order to update and/or correct your flight as requested and to contact you if we need

  • more information.

  • To better manage your travel experience.

  • To help us respond to any post-flight inquiries.

  • In addition, if you provide us with sensitive personal information, you thereby give your explicit consent to Sky High Aviation Services S.A. to collect, process, disclose or transfer such sensitive personal information and to store it so that we can fulfill your requests.


Your sensitive personal information will not be sold or disclosed to any third party, except in the event that Sky High Aviation Services S.A. is required to do so by law, regulation, decree, security reason or in order to fulfill the obligations of this contract by mutual agreement.






E-mail is used to provide important information to our customers.

Distribution of Information

Information about you held by us will not be given to any third party, except as required to do so by law or in order to perform this contract between us, or in the event of the sale of our business.

Transfer of Information to Customs Enforcement Agencies

All other airlines are required by law to give the U.S. Customs Service and other customs control agencies access to certain passenger information. Accordingly, any advance passenger information, including sensitive personal information that we handle regarding you and your travel arrangements may be disclosed to those agencies in the countries to which you are traveling.




Your security information


We are committed to protecting your personal information, safeguarding and preventing any unauthorized access, however, we are not responsible for the acts of individuals who gain unauthorized access and we make no warranty, express, implied or otherwise, that we can prevent unauthorized access to your personal information.


Sky High Aviation Services S.A., shall not be liable for any damages arising from, or in any way related to, unauthorized access by third parties to your information.




How we use cookies


The cookies we use do not store personally identifiable information. We want our website to be informative, personal and as user-friendly as possible, and cookies help us achieve that goal.


By using our website, you consent to the use of cookies and other technologies as set forth in this policy.




Personal information: customer rights:


In relation to personal information, our customers have the following rights:

  • The right to know what personal information a company collects.

  • The right to have companies delete personal information: This right may be denied, if we need to use personal information to comply with a legal obligation or to establish, present or defend legal claims. If you exercise your right and request deletion, this action will potentially delete the records we hold for your benefit.

  • Right to rectification of personal data.

  • The right to non-discrimination in access, equal service and price.

  • The right to access your personal information and to have a copy of it.




Changes to our privacy policy

Sky High Aviation Services S.A., reserves the right to change Our Privacy Policy. We will notify you of any changes by updating this policy.